Returns & Refunds

How to return an item

1. Please contact us by email
2. Describe the purpose to us
3. Please follow the terms below

Return Terms and Guidelines

All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

We are not responsible for the return shipping costs of the items.

All Items must be in original, resalable condition.

Please make sure all returned items are well packaged, so as not to be damaged in the post.

If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.

Please make sure all return packages are sent with a trackable, insured service.

We cannot take responsibility for items damaged or lost in the return transit.

If returning an item, please clearly mark the package ‘RETURNED GOODS’, and most importantly ensure that the ‘Return Goods’ option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.

Fashopclo is NOT responsible for any return custom charges made.

Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.

Please refer to our Terms and Conditions for further information on returns

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